FAQ

❓ Frequently Asked Questions (FAQ) – NatureNuts

Welcome to the NatureNuts Help Center!
We’ve answered some of the most common questions our customers ask about orders, shipping, products, and more. 🌰💚

🛒 1. How can I place an order on NatureNuts?

You can easily order through our website — just browse your favorite dry fruits, add them to your cart, and proceed to checkout.
We accept all major payment methods including UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (in select locations).

🚚 2. How long does delivery take?

We deliver across India through trusted partners.
📍 Metro cities: 2–4 business days
📍 Other areas: 4–7 business days
📍 Remote locations: 6–9 business days

You’ll receive a tracking link once your order is shipped.

💳 3. What payment methods do you accept?

We accept:

  • UPI (Google Pay, PhonePe, Paytm)

  • Debit/Credit Cards

  • Net Banking

  • Cash on Delivery (COD) – available in select pincodes

📦 4. How do you ensure product freshness?

Each NatureNuts pack is sealed in airtight, food-grade packaging to lock in freshness, flavor, and nutrition.
Our dry fruits are handpicked, hygienically packed, and dispatched fresh daily from our facility.

🔁 5. Can I return or replace a product?

Yes! If you receive a damaged, defective, or incorrect item, we’ll replace it free of cost or issue a full refund.
Please raise a return request within 3 days of delivery with photos or a short unboxing video at:
📧 support@naturenuts.in

📍 6. Do you ship outside India?

Not yet! Currently, we deliver across India only, but international shipping is coming soon 🌍.

💚 7. Are your products 100% natural?

Absolutely! 🌿
All NatureNuts products are 100% natural, preservative-free, and non-polished — just pure, premium, handpicked dry fruits.

🎁 8. Do you offer gift boxes or bulk orders?

Yes! We have custom gift boxes and bulk packs for weddings, corporates, and special occasions.
To place a bulk or gifting order, please contact:
📧 orders@naturenuts.in | 📞 +91-94682-26000

🧾 9. How can I track my order?

Once your order is shipped, you’ll receive an email/SMS with a tracking link.
You can also track directly from your “My Orders” section on our website.

💬 10. Need more help?

We’re always happy to help!
📧 support@naturenuts.in
📞 +91-83072-20030
🕙 Monday – Saturday | 10 AM – 6 PM